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How to engage in social media conversations.

8 July 2008 6 Comments

Social media websites revolve around on central theme. Conversation.

The conversation between friends, followers, listeners, plurkers, etc… is they key that turns the entire social media machine. Without the conversations you don’t have social. Without the social you don’t have a network.

In the marketing world, the conversation is also the key element to a successful marketing campaign. Marketing within the social networking environment is therefore conversation heavy. In other words… you have to be a part of the ongoing conversations in order to have maximum impact for your marketing.

But how? How do you do that? More importantly, how do you do that and not look like you’re marketing anything?

Creating conversations in social media

Add something useful Whichever social media website you’re engaging on at the moment (Twitter, Facebook, Plurk, Pownce, MySpace, etc.) the key to your success in joining in the conversation is to add something of value. When someone asks a question, if you can, provide an answer. When someone states something about their day, comment with something encouraging, constructive, or equal to their own statement.

If someone posts a blog link thank them for it. If someone says something you disagree with engage in a non-hostile way. Just state your view and leave it at that. No need for arguing, name calling, bashing, or otherwise ruining your own reputation.

Just add something useful to both that person and for the others who will also see it.

Reply when the situation merits it. There are so many times when I’ve sat there and asked myself whether or not I should, or actually have to reply. For instance, when someone says ‘Good morning’ on Twitter or another microblogging network, should you reply? Here’s when I would reply to something like that.

  • When I am trying to establish a follower.
  • When I am working on strengthening a relationship.
  • When I might have something to share with that person later.
  • When I am just having a great day.

    But, what if the post is a question? If you know the answer then reply. However, if you’re the twentieth person to reply with the same answer… forget it. Wait for another opportunity. What if the post is about a comment about a particular topic? If you disagree vehemently, then don’t engage in a rabid discussion. If only slightly disagree, then send a quick, “I see your point, but here’s mine” type of post without encouraging a fight. If the post is on a personal issue… use wise judgment.

    Add some of your own original thoughts It’s ok for you to start the conversations also. One of the things I love about Facebook is the ability to post notes. These are separate from your imported blog posts and update statuses. They are extra. Extra content to add to the conversation. You can write your note on anything you want. I would suggest you keep it topical to your particular profile, niche, hobbies, and/or friends likes.

    Once you begin to establish your own following (by actively engaging in conversations) you begin to reap the rewards by starting your own conversations. People will be more “in tuned” to what you have to say, check out your own notes, and then begin replying and linking to you.

    That’s exactly what you want out of your social marketing efforts. People talking to you, about you, and linking to your notes, posts, updates, and thoughts.

    Don’t be limited to just one social outlet I see a lot of people making this mistake. But, it’s a natural thing. We find something we like, get comfortable with it and don’t want to change. We feel like there can’t be anything better. I don’t buy it. I’m always looking into the next thing to come along and be engaged in it.

    Here’s an example. After Twitter became very popular other micro-blogging platforms began to emerge. Most notable of these would be Pownce, Plurk, and Identi.ca. A lot of Twitter users don’t want to have anything to do with them. “It’s not as good.” “I don’t like the timeline.” “It’s too hard to follow.” The excuses begin to pile up… and stink after awhile.

    You should sign up with every social media website you can for the different conversations that are happening at each one. I have joined each micro-blogging website and have different followers on each. I learn different things, connect with different people, and am able to post, or update, with different items.

    By connecting on several different social media websites you are creating a much wider range of contacts, thus further maximizing your marketing impact.

    Marketing is in the conversations

    As you can see by just engaging in the conversations that are happening you don’t have to do any blatant advertising. Your contributions, your thoughts, your replies, your notes, your wide ranging reach is your advertising.

    Therefore, you don’t need to constantly be bombarding people with your URL, special notices, new product recommendations, or any other advertising ploy. Just be yourself and engage.

    By doing that you then have permission to also post your URL, special notices, product reviews and the such. You have permission because you’ve been actively conversing.

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  • 6 Comments »

    • Social Media Marketer » Blog Archive » Twitter for introverts. said:

      [...] Before you do anything… follow other people who have similar interests or are in the same niche/affiliate topic you are. This is easy to do with the search function at the top of the website. Look at what they are saying. Listen to how they say it. When you feel comfortable then start engaging them in the conversation. [...]

    • Jeff Jones said:

      Tim,

      Some excellent pearls of wisdom for anybody just dabbling in social media that should convince them to stop dabbling and get serious.

      Great new site with a professional yet comfortable feel to it.

      Way to go!

      Jeff

    • Alex the Freelance Twin said:

      Very good post. I know a lot of twitter / plurk users know the value of marketing on those websites, but if you don’t learn fast! It’s one of the biggest untapped resources for your blog today.

    • Debo Hobo said:

      I think you are on to something here. I really need tips on how to improve my social networking skills. Great site! :)

    • Debo Hobo said:

      Gotcha in my reader!

    • Social Media Marketer » Blog Archive » Should social media be more about you or us? said:

      [...] all about you. Sure, you’re helping people, engaging in conversation, and offering solutions to problems. However, the underlying agenda is all about [...]

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